Managed Services: Blue Service Plan
In the dynamic landscape of modern businesses, having a robust and reliable IT infrastructure is paramount. Our comprehensive BLUE service plan is designed to provide end-to-end support, ensuring that your organization operates seamlessly and securely. From user endpoints to cloud infrastructure, we’ve got you covered.
| $500/mo 1-2 Computers |
$800/mo 3-5 Computers |
$1000/mo 6-10 Computers |
$1150/mo 11-15 Computers |
|
|---|---|---|---|---|
| Helpdesk & Technical Support | Unlimited Tickets | Unlimited Tickets | Unlimited Tickets | Unlimited Tickets |
| Computer Support | Unlimited Tickets | Unlimited Tickets | Unlimited Tickets | Unlimited Tickets |
| Server Support | Includes Monthly Maintenance Plan | Includes Monthly Maintenance Plan | Includes Monthly Maintenance Plan | Includes Monthly Maintenance Plan |
| Network Support | Includes Monthly Maintenance Plan | Includes Monthly Maintenance Plan | Includes Monthly Maintenance Plan | Includes Monthly Maintenance Plan |
| Cloud Infrastructure Support | Includes Monthly Maintenance Plan | Includes Monthly Maintenance Plan | Includes Monthly Maintenance Plan | Includes Monthly Maintenance Plan |
| Microsoft 365 & Google Workspace Support | Unlimited Tickets | Unlimited Tickets | Unlimited Tickets | Unlimited Tickets |
| Virtualization Support | Includes Monthly Maintenance Plan | Includes Monthly Maintenance Plan | Includes Monthly Maintenance Plan | Includes Monthly Maintenance Plan |
| OS Patching Support | Daily Workstation & Monthly Server Patching | Daily Workstation & Monthly Server Patching | Daily Workstation & Monthly Server Patching | Daily Workstation & Monthly Server Patching |
| Remote Monitoring | Includes all computers and network devices | Includes all computers and network devices | Includes all computers and network devices | Includes all computers and network devices |
Managed Services: Red Service Plan
Some organizations need more, and our RED Service plan builds upon our BLUE and adds foundational cybersecurity services as well as quarterly touchpoints to help build and execute your IT strategy.
| $1000/mo 1-2 Computers |
$1300/mo 3-5 Computers |
$1500/mo 6-10 Computers |
$1650/mo 11-15 Computers |
|
|---|---|---|---|---|
| Helpdesk & Technical Support | Unlimited Tickets | Unlimited Tickets | Unlimited Tickets | Unlimited Tickets |
| Computer Support | Unlimited Tickets | Unlimited Tickets | Unlimited Tickets | Unlimited Tickets |
| Server Support | Includes Monthly Maintenance Plan | Includes Monthly Maintenance Plan | Includes Monthly Maintenance Plan | Includes Monthly Maintenance Plan |
| Network Support | Includes Monthly Maintenance Plan | Includes Monthly Maintenance Plan | Includes Monthly Maintenance Plan | Includes Monthly Maintenance Plan |
| Cloud Infrastructure Support | Includes Monthly Maintenance Plan | Includes Monthly Maintenance Plan | Includes Monthly Maintenance Plan | Includes Monthly Maintenance Plan |
| Microsoft 365 & Google Workspace Support | Unlimited Tickets | Unlimited Tickets | Unlimited Tickets | Unlimited Tickets |
| Virtualization Support | Includes Monthly Maintenance Plan | Includes Monthly Maintenance Plan | Includes Monthly Maintenance Plan | Includes Monthly Maintenance Plan |
| OS Patching Support | Daily Workstation & Monthly Server Patching | Daily Workstation & Monthly Server Patching | Daily Workstation & Monthly Server Patching | Daily Workstation & Monthly Server Patching |
| Remote Monitoring | Includes all computers and network devices | Includes all computers and network devices | Includes all computers and network devices | Includes all computers and network devices |
| Security Awareness Training | Monthly Computer Base Training & New User Training | Monthly Computer Base Training & New User Training | Monthly Computer Base Training & New User Training | Monthly Computer Base Training & New User Training |
| Dark Web Monitoring | Scanning of up to 1 email domain | Scanning of up to 1 email domain | Scanning of up to 1 email domain | Scanning of up to 2 email domains Scanning up to 5 personal email accounts |
| Vulnerability Management | Quarterly scans and reporting | Quarterly scans and reporting | Quarterly scans and reporting | Quarterly scans and reporting |
| 3rd Party Application Patching | Daily Workstation & Monthly Server Patching | Daily Workstation & Monthly Server Patching | Daily Workstation & Monthly Server Patching | Daily Workstation &Monthly Server Patching |
| Vendor Support | Unlimited Tickets | Unlimited Tickets | Unlimited Tickets | Unlimited Tickets |
| Roadmap Development | Created during onboarding Quarterly follow ups & planning sessions | Created during onboarding Quarterly follow ups & planning sessions | Created during onboarding Quarterly follow ups & planning sessions | Created during onboarding Quarterly follow ups & planning sessions |
| Managed Detection & Response | MDR Agent installed on all computers and configured to alert our technicians when abnormalities detected. | MDR Agent installed on all computers and configured to alert our technicians when abnormalities detected. | MDR Agent installed on all computers and configured to alert our technicians when abnormalities detected. | MDR Agent installed on all computers and configured to alert our technicians when abnormalities detected. |
| Email Security | DKIM, DMARC configuration with a SPAM filter system to protect your user mailboxes | DKIM, DMARC configuration with a SPAM filter system to protect your user mailboxes | DKIM, DMARC configuration with a SPAM filter system to protect your user mailboxes | DKIM, DMARC configuration with a SPAM filter system to protect your user mailboxes |
| vCIO | Quarterly Touchpoints | Quarterly Touchpoints | Quarterly Touchpoints | Quarterly Touchpoints |
Managed Services: Gold Service Plan
Our GOLD service plan is designed for environments where cybersecurity services are needed to achieve the most stringent of compliance requirements. Building from our RED Service plan we add services to ensure the confidentiality, integrity, and availability of your systems.
| $2000/mo 1-2 Computers |
$2300/mo 3-5 Computers |
$2500/mo 6-10 Computers |
$2650/mo 11-15 Computers |
|
|---|---|---|---|---|
| Helpdesk & Technical Support | Unlimited Tickets | Unlimited Tickets | Unlimited Tickets | Unlimited Tickets |
| Computer Support | Unlimited Tickets | Unlimited Tickets | Unlimited Tickets | Unlimited Tickets |
| Server Support | Includes Monthly Maintenance Plan | Includes Monthly Maintenance Plan | Includes Monthly Maintenance Plan | Includes Monthly Maintenance Plan |
| Network Support | Includes Monthly Maintenance Plan | Includes Monthly Maintenance Plan | Includes Monthly Maintenance Plan | Includes Monthly Maintenance Plan |
| Cloud Infrastructure Support | Includes Monthly Maintenance Plan | Includes Monthly Maintenance Plan | Includes Monthly Maintenance Plan | Includes Monthly Maintenance Plan |
| Microsoft 365 & Google Workspace Support | Unlimited Tickets | Unlimited Tickets | Unlimited Tickets | Unlimited Tickets |
| Virtualization Support | Includes Monthly Maintenance Plan | Includes Monthly Maintenance Plan | Includes Monthly Maintenance Plan | Includes Monthly Maintenance Plan |
| OS Patching Support | Daily Workstation & Monthly Server Patching | Daily Workstation & Monthly Server Patching | Daily Workstation & Monthly Server Patching | Daily Workstation & Monthly Server Patching |
| Remote Monitoring | Includes all computers and network devices | Includes all computers and network devices | Includes all computers and network devices | Includes all computers and network devices |
| Security Awareness Training | Monthly Computer Base Training & New User Training
Ad hoc training upon request |
Monthly Computer Base Training & New User Training
Ad hoc training upon request |
Monthly Computer Base Training & New User Training Ad hoc training upon request |
Monthly Computer Base Training & New User Training Ad hoc training upon request Semi-Annual Onsite Training |
| Backup & Disaster Recovery | Backup monitoring of on-premises
and cloud based servers Unlimited Recovery Tickets Quarterly Backup Testing |
Backup monitoring of on-premises
and cloud based servers Unlimited Recovery Tickets Quarterly Backup Testing |
Backup monitoring of on-premises
and cloud based servers Unlimited Recovery Tickets Quarterly Backup Testing |
Backup monitoring of on-premises
and cloud based servers Unlimited Recovery Tickets Quarterly Backup Testing |
| Dark Web Monitoring | Scanning of up to 1 email domain | Scanning of up to 1 email domain | Scanning of up to 1 email domain | Scanning of up to 2 email domains Scanning up to 5 personal email accounts |
| Vulnerability Management | Monthly scans and reporting | Monthly scans and reporting | Monthly scans and reporting | Monthly scans and reporting |
| 3rd Party Application Patching | Daily Workstation & Monthly Server Patching | Daily Workstation & Monthly Server Patching | Daily Workstation & Monthly Server Patching | Daily Workstation &Monthly Server Patching |
| Vendor Support | Unlimited Tickets | Unlimited Tickets | Unlimited Tickets | Unlimited Tickets |
| Roadmap Development | Created during onboarding Quarterly follow ups & planning sessions | Created during onboarding Quarterly follow ups & planning sessions | Created during onboarding Quarterly follow ups & planning sessions | Created during onboarding Quarterly follow ups & planning sessions |
| Managed Detection & Response | MDR backed by a SOC service for 24/7 monitoring and response of computers | MDR backed by a SOC service for 24/7 monitoring and response of computers | MDR backed by a SOC service for 24/7 monitoring and response of computers | MDR backed by a SOC service for 24/7 monitoring and response of computers |
| Email Security | DKIM, DMARC configuration with a SPAM filter system to protect your user mailboxes & backup of cloud files | DKIM, DMARC configuration with a SPAM filter system to protect your user mailboxes & backup of cloud files | DKIM, DMARC configuration with a SPAM filter system to protect your user mailboxes & backup of cloud files | DKIM, DMARC configuration with a SPAM filter system to protect your user mailboxes & backup of cloud files |
| vCIO | Monthly Touchpoints | Monthly Touchpoints | Monthly Touchpoints | Monthly Touchpoints |
| Business Continuity | Creation of your unique plan and oversight of testing and execution | Creation of your unique plan and oversight of testing and execution | Creation of your unique plan and oversight of testing and execution | Creation of your unique plan and oversight of testing and execution |
| Governance, Risk & Compliance | Framework mapping, verification, implementation of technical & process controls | Framework mapping, verification, implementation of technical & process controls | Framework mapping, verification, implementation of technical & process controls | Framework mapping, verification, implementation of technical & process controls |
| vCISO | Monthly Touchpoints | Monthly Touchpoints | Monthly Touchpoints | Monthly Touchpoints |
| Incident Response | Develop your incident response plan, and if necessary serve as you technical lead in the event of an emergency | Develop your incident response plan, and if necessary serve as you technical lead in the event of an emergency | Develop your incident response plan, and if necessary serve as you technical lead in the event of an emergency | Develop your incident response plan, and if necessary serve as you technical lead in the event of an emergency |
| SIEM & SOC Services | Integration of all computers and network devices to a unified SIEM backed by a SOC service | Integration of all computers and network devices to a unified SIEM backed by a SOC service | Integration of all computers and network devices to a unified SIEM backed by a SOC service | Integration of all computers and network devices to a unified SIEM backed by a SOC service |
| Onsite Support | Monthly 2 hour visit to your headquarters | Monthly 4 hour visit to your headquarters | Monthly 6 hour visit to your headquarters | Monthly 8 hour visit to your headquarters |
Whether you’re looking to enhance your network or infrastructure, fortify cybersecurity, embrace cloud solutions, or seek expert technology consulting, Technology Veterans is here for you. Let’s collaborate to transform your technology landscape and drive your business toward greater success.